To create your customer account, click on the 'My account' space at the top right-hand corner of our website. Proceed by clicking 'Don’t have an account? Join us' and enter your information. Complete the process by clicking 'Sign up'.

You will be sent a confirmation email to the email address provided when you created your account.

For account access problems, reset your password by clicking 'Forgot my password' and entering your email to receive a reset password email.

If you don't have the email, please check your spam box.

If you no longer wish to receive our newsletter, you can unsubscribe by following the instructions provided at the bottom of each email. You can also inform us of your request to unsubscribe by getting in contact with us at info@kemiaskin.com

If you wish to cancel your order, please contact us to info@kemiaskin.com. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.

Your order is typically prepared within 2 days (working days). This time limit may be extended during sales or other promotional offers.

The delivery times vary between 4 to 6 working days, depending on the destination and the selected carrier.

Once you order has been shipped, you will receive a confirmation email with the tracking number and the carrier.

A confirmation email will be sent to you with your order number and a summary of the items in your shopping basket. You can also consult this summary in your customer account by clicking on “My orders”.

If you have not received a confirmation email, please check your spam folder. If this is not the case, you can contact us at info@kemiaskin.com

Unfortunately, as soon as your order has been confirmed, we can not make any change.

If you wish to cancel your order, please contact us to info@kemiaskin.com. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.

Orders are typically prepared within 2 working days, although this timeframe may be extended during sales or promotions.

Delivery times range from 4 to 6 working days, varying based on the destination and carrier selected.

Upon shipment, a confirmation email with the tracking number and carrier information will be sent to you.

The invoice is available in your customer account. To consult the invoice, go to “My orders”. If this is not the case, you can contact us at info@kemiaskin.com

Unfortunately, once an order has been placed and confirmed, we are unable to modify the delivery address. If there are any concerns or issues, please contact our customer support team as soon as possible, and we will do our best to assist you within the bounds of our shipping and processing capabilities.

Kemia provides a variety of secure payment options to enhance your shopping experience. We currently accept payments through major credit cards such as Visa, MasterCard, American Express. Additionally, we offer the convenience of payment through trusted digital platforms, including PayPal, Apple Pay, Google Pay, and Klarna.

We prioritize the security of your payment transactions. We employ advanced encryption and security protocols to ensure that your financial information is handled with the utmost confidentiality. Our website utilizes industry-standard SSL (Secure Socket Layer) technology, which encrypts data transmitted between your device and our servers.

Rest assured that when making a purchase with us, your payment details are protected. We also adhere to strict privacy policies and do not store any sensitive payment information on our servers.

There could be several reasons for payment issues. We recommend first checking that your credit card or chosen payment method has not expired. Ensure that all card details, including the expiration date and CVV code, have been entered accurately. Simple errors in these details can sometimes lead to payment failures.

If the problem persists, consider trying an alternative payment method or reaching out to your bank for further assistance. It's possible that they may have additional information about the declined transaction.

Unfortunately, we cannot accept payments over email or phone as we are not authorized to access your banking details. Please complete the validation and payment of your order directly online for security reasons.

The promotional codes cannot be combined, whether on our online site or in-store. Therefore, when validating your online shopping cart, you can use only one code in the designated field.

All orders are shipped from our fulfilment centers in Eastern Europe.

We ship to the U.S. and soon will ship to other countries in Europe. Unfortunately, we cannot deliver to countries or regions where it is illegal for us to do so, such as those under trade embargoes, in war, or conflict zones. Additionally, there may be limitations for delivery to islands or areas without fixed connections, where global freight units do not typically deliver.

The delivery times with our carrier span 2 to 6 business days (clearly indicated when placing the order). Factor in our warehouse processing time, typically 2 days, workload-dependent. Peak activity periods may slightly increase processing times.

To track the delivery of your order, you can use the tracking link sent to you via email. Alternatively, you can also access the tracking by using our website.

If absent, carrier leaves package at your doorstep or in mailbox or will give delivery notice for collection at post office or pick-up point. Email or SMS notification is sent upon delivery. 10-day window for parcel collection.

If you have not received your order, please contact us and state the reference of your order.

We will make an enquiry with the carrier to obtain more information about the location of your parcel.

If your parcel is lost or sold, we will find appropriate solutions together. Please be advised that our processing times are generally 15 days.

If you are not satisfied with your order, you may return the product within 14 days following the receipt of your order. Products must be intact, unopened, unused and in their original packaging.

For any return, please send us a short email to info@kemiaskin.com to let us know. Please specify: the number of your order, the returned product(s), the reason(s) for the return.

For orders shipped outside of European area, the costs of returns are the responsibility of the customer.

Please add a document with your name and order number on the package.

We advise you to choose a shipping method with a tracking number. Without a tracking number, we will not accept any claims.

All refunds will be processed to the original method of payment.

After the item has been received and checked by our logistics department, we will make the refund. All refunds will be processed to the original method of payment.

Please contact us at info@kemiaskin.com, specifying your order number, the problem, and some pictures.

The cosmetic products of KEMIA BOTANICALS are certified COSMOS natural. The COSMOS certification is a pledge of trust to our consumers: it is proof that we offer high quality natural cosmetic products.
We also prioritize, whenever possible, the use of organic ingredients. These ingredients are easily identifiable in the ingredient lists displayed on the products and on each product page on our website. They are marked with a small asterisk, and the label 'organic ingredients' is indicated as shown below:

➀ Ingredients from organic farming
➁ From natural essential oils

More information at https://www.ecocert.com/en/certification-detail/natural-and-organic-cosmetics-cosmos

KEMIA products are not specifically certified organic. However, whenever possible, we use ingredients and plant extracts of organic origin. These ingredients are marked with an asterisk in the Ingredient list.

Our products aren't specifically for pregnant women. If used during pregnancy, consult your doctor for personalized advice. The brand doesn't guarantee the product's safety during this time, so it's up to you to make informed choices. Reach out to customer service for more details or ingredient queries.

The Importance of Proper Storage

Natural & organic cosmetics often contain natural ingredients that are sensitive to environmental factors like temperature, humidity, and light. Incorrect storage conditions can lead to:

• Reduced efficacy of the product
• Altered texture and consistency
• Faster expiration
• Growth of bacteria or mold

Recommended Storage Conditions

Temperature

It's advisable to store your natural & organic cosmetics in a dry, cool place with a temperature ranging between 10-20 degrees Celsius (50-68 degrees Fahrenheit). Extreme temperatures can affect the stability and efficacy of the product.

Humidity

High humidity levels can introduce moisture into your products, which can lead to bacterial growth or spoilage. Always keep your cosmetics in a dry environment to prevent these issues.

Sunlight

Direct exposure to sunlight can speed up the aging process of your products, causing them to expire quicker. The UV rays can break down the active ingredients, making them less effective.

Tips for Proper Storage

• Use Original Packaging: Always keep the products in their original packaging, which is designed to protect them from environmental factors.
• Tightly Seal Containers: Make sure to close the lids tightly after use to prevent exposure to air and moisture.
• Avoid Bathroom Storage: The bathroom is generally humid and can be warm at times, making it an unsuitable storage place for natural & organic cosmetics.
• Use Clean Hands or Spatulas: Always use clean hands or a clean spatula to take out the product to prevent contamination.
• Check Expiry Dates: Always be aware of the product's expiry date and discontinue use after this period.
• Refrigeration: Some products may benefit from being stored in the fridge, especially in hot climates. However, always read the manufacturer's guidelines before doing so.

Formulation Process

The formulation process begins by consulting guidelines from ingredient suppliers about the recommended usage and concentration for each ingredient. Sometimes, we even test several hundreds of samples to decide on the best formula.

Cruelty-Free Testing

We believe that beauty should be cruelty-free, which is why we don't test (and never will) on animals. Instead, each product is tested by volunteers who share their skin’s reaction after testing and provide their subjective evaluation. Both are taken into account when refining the formula.

Laboratory Testing

After a product is created, it undergoes rigorous testing in a laboratory. This includes measuring various physical and chemical properties, determining stability and expiration date, as well as studying and defining standards for storage. In accordance with the law, each product is tested by a qualified chemist to ensure it complies with safety and consistency tests. We also send the items to external labs to make sure that the chosen preservatives work well throughout the validity period.

Batch Consistency

We also check the physical and chemical properties for each batch we manufacture. This ensures that the product from production is consistent with the approved version from the laboratory.

Not all alcohols are created equal, and not all are bad for the skin – each ingredient in our formulas have been carefully evaluated to ensure it is safe to use.

However, majority of products have some traces of alcohol since most plant extracts (except in oil products) are made using alcohol-based extraction methods.

Even though there might be no alcohol and/or alcohol derivatives listed in ingredient list, we can’t claim the products are actually alcohol-free.

Yes - we avoid synthetic fragrances. Our fragrance compositions are 100% vegan, crafted with natural aromatic substances, and free of phthalates or other synthetic preservatives.

We do not include pure palm oil in our products. Trace amounts may be found in other ingredients. Our goal is to eliminate palm oil due to controversies. Any traces are RSPO certified.

Concerning the shelf life of our cosmetic products, it's essential to highlight that each item has a distinct period of effectiveness. The specific expiration date can be found on the product packaging or container.